Privacy Notice

Last Updated June 17, 2025

Privacy Policy for Abbigail Link Holistic Health Coaching
At Abbigail Link Holistic Health Coaching, your privacy is really important to us.

This Privacy Policy explains what personal information we collect, how we use it, and how we keep it safe when you visit the website or book in for health coaching sessions. We want you to feel informed and confident about how your data is handled.

By using this site or working with Abbigail Link Holistic Health Coaching, you’re agreeing to the terms below.

1. Who We Are

Abbigail Link Holistic Health Coaching offers 1:1 online health coaching. We’re based in the UK and follow the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 when handling your data.

2. What Information We Collect

When you visit the website or use our services, we may collect:

  • Contact details – like your name, email address, or phone number

  • Health information – any personal health-related details you choose to disclose during your sessions, such as current symptoms and medical history

  • Payment info – handled securely via PayPal; we don’t store your card or bank details

  • Website use data – like IP address, browser type, or pages you visit, collected through cookies (more on that below)

3. How We Use Your Information

Your data is used to:

  • Book and run your coaching sessions

  • Communicate with you about appointments or updates

  • Keep notes that support your progress

  • Improve our services

  • Meet any legal or tax obligations

We’ll never use your information for anything unrelated to your coaching unless you give us clear permission.

4. Legal Grounds for Using Your Data

Under UK GDPR, we need a lawful reason to use your personal data. Depending on the situation, this may include:

  • Consent – when you give us permission to store or use health-related information

  • Contract – when we’re providing coaching sessions you’ve requested

  • Legal obligation – keeping financial records for HMRC

5. How Your Information Is Stored

We keep your data safe by storing it securely in password-protected systems. Coaching notes and client records are kept confidential and only accessed when needed for your care.

We don’t keep your information longer than necessary - usually up to 7 years, in line with best practice and legal requirements.

6. Sharing Your Data

We don’t sell or share your data with third parties for marketing or advertising purposes.

The only time we may share information is:

  • With trusted service providers (like PayPal) so you can make secure payments

  • If required by law (e.g. for tax or legal reasons)

  • If there’s a serious concern for your safety or someone else’s.

7. Your Rights

You have rights when it comes to your personal data. These include:

  • Seeing what information we hold about you

  • Asking us to correct anything that’s inaccurate

  • Requesting that we delete your data (unless we need to keep it for legal reasons)

  • Withdrawing your consent at any time

  • Making a complaint to the Information Commissioner’s Office (ICO) if you believe your data hasn’t been handled properly

8. Cookies

Our website uses cookies to help it run smoothly and to understand how visitors use the site.

What are cookies? They’re small files stored on your device that help remember your preferences and improve your experience.

We use cookies to:

  • Ensure the website functions as it should

  • Understand how visitors interact with the site

  • Improve the overall user experience

Cookies help us see which pages are being viewed, identify areas we can make more helpful, and remember your preferences for future visits. You can disable cookies at any time through your browser settings; however, please note that some features of the site may not work as intended if cookies are turned off.

9. Links to Other Sites

Sometimes we may link to other websites we think you’ll find useful. Just a heads-up: we’re not responsible for their privacy practices, so it’s a good idea to check their policies if you visit them.

10. Updates to This Policy

We may update this Privacy Policy now and then to reflect changes to the law or how we work. The latest version will always be available on our website, and the “Effective Date” at the top will show when it was last updated.

11. Contact Us

If you have any questions about this Privacy Policy or the way your personal data is processed, please contact us at: info@abbigaillink.com